Unnecessary effort (production or
communication) which adds no value to a product or service. Doing more than the
minimum to transform material into product to meet customer expectation.
Causes for Extra
Processing:
Ø Processing
design decisions made at inappropriate levels
Ø Poorly
documented processes
Ø Lack
of customer input concerning requirements
Ø Poor
configuration control
Ø Bogus
quality standards (Not related to customer)
Ø No
estimation of Voice of Customer
Ø Undue
reference to old designs
Ø Wrong
version
Solution for this
waste:
Ø Think
“small is beautiful”.
Ø Smaller
machines avoid bottlenecks, improve flow lengths.
Ø Generate
Voice of Customer
Ø Account
all operations with the customer requirements
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